Frequently Asked Questions

I am not receiving the email after making a purchase.

All orders are automatically processed and an email containing the download link and the activation code will be sent immediately once the payment is confirmed. In certain cases it may take up to a few hours for the payment to be verified. If you do not receive the email within 12 hours after the purchase, please contact

How long does it take to get a response from the customer support?

Our support team is in Tokyo time zone (UTC+9) and typically responses within 24 hours. Please note that we may not be able to reply in time during weekends.

How can I checkout with online banking payment methods?

European customers may pay using online banking systems such as iDEAL, Bancontact, SEPA, Giropay. Access to these payment methods require switching the currency to Euro before adding items to the cart.

May I monetize songs created with Synthesizer V Studio?

All voices available on Dreamtonics Store are rated for commercial usage. For detailed terms and usage guidelines please visit our voice EULA page.

Refund and Returns

Due to the nature of the product, all software and voice download purchases made on Dreamtonics Store are non-refundable.